We want you to be completely satisfied with your purchase from ParentingConcepts.com. We will gladly help you if you received defective merchandise or are in need of a refund or exchange.

You may return your unwashed/unused items* to us in their original packaging within 30 days of purchase for a full refund minus shipping and handling costs** if you are not happy with your purchase for any reason. If more than 30 days has passed, but less than 90, we will issue you store credit. We cannot accept items for exchange, refund or store credit after 90 days. We recommend that you insure any return shipments since ParentingConcepts.com cannot be responsible for returned items lost or damaged in the mail.

You can also exchange your unwashed/unused merchandise for a different size or color. Just ship the merchandise back to us and include a note with your order number, contact information and what you want us to do. ParentingConcepts.com cannot be responsible for return shipping charges unless we made an error on the shipment contents. We recommend that you insure any return shipments since ParentingConcepts.com cannot be responsible for returned items being lost or damaged in the mail. If this is an exchange being shipped within the US, then please include your daytime phone number so we can contact you to get your credit card information to pay the $6.00 exchange shipping and handling cost (unless the package will weigh more than 2 lbs and then it will be the actual cost of the shipping and packaging). If you would prefer you can write your credit card number and expiration on a note and send it with the item(s) to be exchanged. (Note that we no longer accept personal checks.) If you are exchanging a bra for a different size or color you do not need to include a payment unless you are exchanging it for a different style or brand and there is a price difference or this exchange is being shipped outside the US.

Please do not automatically send defective products back to ParentingConcepts.com. Different manufacturers have different methods of handling defective products. Please email us at  info@parentingconcepts.com and we will give you the details on what you need to do as well as make arrangements to ship you replacement merchandise or have it shipped to you. If the merchandise is required to be returned prior to replacement, Parenting Concepts cannot be responsible for the shipping costs.

Please send all returns and exchanges to this address:

Parenting Concepts
Attn: Returns
25060 Hancock Ave., Suite 103-124
Murrieta, CA 92562